Specialties at this Location
- Anatomic & Clinical Pathology
- Breast Surgery
- Cardiovascular Diseases
- Critical Care Medicine
- Emergency Medicine
- Obstetrics & Gynecology
- Orthopaedic Surgery
- Palliative Care Medicine
- Plastic Surgery
- Pulmonary Disease
- Spine Surgery
- Vascular Surgery
Important Phone Numbers
Main Hospital Number: 717-981-9000
- Connect to hospital departments and service areas
- Learn more about preparing for your stay
- Learn more about billing and insurance
Care Management: 717-981-2109
Emergency Department: 717-981-8110
- If you're having a medical emergency, please dial 911
Gift Shop: 717-981-1103
Medical Records: 717-981-8020
Labor and Delivery: 717-981-8231
Pastoral Care: 717-981-9000
Patient Experience Team: 717-981-8134
- Monday - Friday, 8 a.m.-4:30 p.m.
- Share a compliment or concern with the Patient Experience Team
- Learn more about volunteer opportunities
Women and Babies Center: 717-981-8231
COVID-19 Patient Visitation Policy
General Visitation Guidelines
These visitation guidelines apply to all Penn State Health care settings with the exception of COVID-19 units. Contact your patient’s care team before visiting if you have questions about how the policy applies to you.
Penn State Health staff will continue to monitor COVID-19 and adjust its visitation policy appropriately.
- With some exceptions, the health system will permit all visitors for all adult and pediatric inpatient and outpatient patients from 8 a.m. to 8 p.m. Units may restrict the number of people at the patient’s bedside to ensure safety and privacy.
- No more than two people at a time may visit critical care patients. The hospital unit will coordinate visits for people under age 18.
- Only two family or support persons over age 18 are permitted to visit Labor and Delivery patients. The restriction doesn’t apply to postpartum patients.
- No more than two visitors are permitted in adult and pediatric outpatient surgery and procedure departments, emergency departments and outpatient clinics at any given time.
The health system will no longer screen visitors for COVID-19 at entrances. Units with high-risk or immunocompromised patients may screen visitors if they determine it to be in the patients’ best interest. All visitors must continue to wear level 1 (surgical grade) masks. They may wear cloth masks, but only if they cover them with a level 1 mask.
Hampden Medical Center welcomes patients
Just three years after the groundbreaking and four months after construction was completed, Penn State Health Hampden Medical Center opened to patients on Oct. 1. This state-of-the-art hospital has 110-private inpatient beds. The medical center provides expert 24/7 emergency medical care, inpatient and outpatient medical and surgical care, and labor and delivery services.
Working closely with independent community providers, Penn State Health physicians and community practice providers bring the highest-quality acute care conveniently close to home for West Shore residents.
If you're having an emergency, please dial 911.
The emergency department (ED) at Penn State Hampden Medical Center is prepared to handle injuries and medical emergencies. We specialize in the assessment and treatment of patients with stroke, obstetrical and gynecological, urologic, orthopedic, and general heart and vascular concerns. We also have specially trained forensic registered nurses, called Sexual Assault Nurse Examiners who provide victims of sexual assault with compassionate and comprehensive care while providing evidentiary support.
The ED works with a network of physicians and advanced practice providers (physician assistants and advanced practice nurses) to ensure access to high-quality care in our community.
No matter what time of day or night, our emergency department is here when you need us.
Important things to know
What happens when I arrive?
You will be greeted by our registration staff and asked to provide basic information about your injury or illness. A registered nurse will evaluate your symptoms and check your vital signs, medical history and current medications. You may be seen by a provider in an area called triage. This will aid in beginning your workup as quickly as possible.
The triage process allows for identification of the more seriously ill or injured patients. These patients may be seen first, even if they arrive after other patients. We know that waiting can be frustrating, especially when you’re in pain or not feeling well, but we will care for you as soon as we can. If you or a loved one gets worse at any time while you are waiting, please immediately notify someone at the front desk.
You will either be taken to a patient care area or asked to be seated in the waiting area. Our ED staff may begin tests, including labs and imaging studies, if needed. It is our goal to reevaluate your condition periodically, but if you feel your condition has changed, let one of our staff members know immediately. Please do not eat or drink anything until first checking with one of our registered nurses.
What happens in the patient care area?
You will be examined by a physician and/or provider who specializes in emergency medicine. Based on your condition, you will receive additional tests and treatments. It may take two hours or more to get your test results. A registered nurse will keep you informed about what is happening with your treatment.
You may be asked the same questions by multiple members of our care team, so we have the most accurate information. This is done to verify your identity and provide you with safe, high-quality care.
How long does it take for specialist consultations, lab and imaging results?
If a specialty consultation with a physician who specializes in your illness or injury is required, it may take up to several hours. During this waiting period you will remain under the care of the ED physician and staff. The timing for your lab and imaging results may vary depending on the amount and complexity of the studies, as well as the hospital’s patient volume.
Can I have visitors?
To get the latest information about visitation, please go to Penn State Health is managing COVID-19.
What happens after I am treated?
If your illness or injury requires admission to Hampden Medical Center, the ED staff will make these arrangements and a staff member will transport you to an available bed. If your condition requires treatment that is not available at Hampden Medical Center, the ED staff will facilitate a transfer to an appropriate health care facility.
What happens when I am discharged?
Patients who are discharged will be given complete after-care instructions and prescriptions, as needed.
My Penn State Health is a secure website where you can schedule appointments, email your health care provider, check test results, refill prescriptions and pay your bill.
For questions about your copay or the billing process, our registration team can assist you.
We value your feedback
Our goal is to provide each patient with the highest-quality emergency medical care. If you have any questions or concerns about the care you received in the ED, please contact the Patient Experience team at 717-981-8134, weekdays from 8 a.m. to 4:30 p.m.
We accept a variety of health insurance plans and will submit claims on your behalf. Certain coverage restrictions may apply based on your individual benefit package.