We accept a variety of health insurance plans and will submit claims on your behalf. Certain coverage restrictions may apply based on your individual benefit package. Please check with your health insurance carrier to see if Penn State Health is part of your insurance plan network. If you receive services from a provider who is in your insurance plan network, you may receive the highest level of benefits. If you receive services from a provider who is not in your insurance plan network, the insurance plan may require out of network authorizations and pay at a lower level of benefits.

If you do not have insurance coverage or are in need of assistance with balances remaining after insurance processing, our financial counselors can assist in determining whether you qualify for a special program, payment plan, or charity.

Patient Financial Services Hours of Operation

Call Center Hours
Monday - Friday: 8 a.m.-5 p.m.

  • Aetna

    • Advantra Medicare Advantage (Aetna) - Medicare Advantage Plan Type
    • Aetna - Commercial Plan Type
    • Aetna Better Health - Medicaid MCO Plan Type
    • Aetna Better Health Kids - CHIP Plan Type
    • Aetna Medicare Advantage Plan Type
    • Coventry Health Care (Aetna) - Commercial and Medicare Advantage Plan Types
    • First Health (Aetna) - Commercial Plan Type
    • Health America (Aetna) - Commercial Plan Type
    • Health Assurance (Aetna) - Commercial Plan Type
    • MHBP (Aetna) - Commercial Plan Type
    • MHNet (Aetna) - Behavioral Health Plan Type
  • AmeriHealth
    • AmeriHealth Administrators (Independence Blue Cross) - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
    • AmeriHealth Caritas - Medicaid MCO Plan Type
    • AmeriHealth Caritas Perform Care - Behavioral Health Plan Type
    • AmeriHealth Caritas Community Health Choices - Medicaid MCO Plan Type
    • AmeriHealth Caritas Northeast - Medicaid MCO Plan Type
    • Auto Insurance - Auto Plan Type
    • Blue Cross/Blue Shield
      • Blue Cross/Blue Shield (Out-of-State) - Commercial Plan Type
      • Blue Cross/Blue Shield Northeast PA - First Priority (Highmark) - Commercial Plan Type
      • Blue Cross/Blue Shield Northeast PA (Highmark) - Commercial Plan Type
    • Capital Blue Cross
      • Capital Blue Cross/Keystone Health Plan Central - CHIP Plan Type
      • Capital Blue Cross/Keystone Health Plan Central - Medicare Advantage Plan Type
      • Capital Blue Cross/Keystone Health Plan Central - Commercial Plan Type
      • Vibra Health Plan - Medicare Advantage Plan Type 
    • Centene
      • Allwell - Medicare Advantage Plan Type
      • PA Health and Wellness - Medicaid MCO Plan Type
      • PA Health and Wellness Community Health Choices - Medicaid MCO Plan Type
    • Cigna 
      • Cigna - Commercial Plan Type
      • Cigna - Medicare Advantage Plan Type
    • Devon Health Inc - Commercial Plan Type
      • Contracted Entities: St. Joseph Medical Center
    • EHP Significa Network - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center and Penn State Health Community Medical Group locations
    • EyeMed (For employees and dependents of Penn State University only) - Vision Insurance Plan Type
      • Contracted Entities: Hershey Medical Center
    • Gateway Health Plan
      • Gateway Health Plan - Medicaid MCO Plan Type
      • Gateway Health Plan Medicare Advantage - Medicare Advantage Plan Type
    • Geisinger Health Plan
      • Geisinger Family - Medicaid MCO Plan Type
      • Geisinger Health Plan - Commercial Plan Type
      • Geisinger Health Plan Kids - CHIP Plan Type
      • Geisinger Medicare Advantage - Medicare Advantage Plan Type
    • Health Partners
      • Health Partners Kidz Partners - CHIP Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • Health Partners Plans - Medicaid MCO Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • Health Partners Plans Medicare Advantage - Medicare Advantage Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
    • Highmark Blue Shield 
      • Highmark Blue Shield - CHIP Plan Type
      • Highmark Blue Shield - Commercial Plan Type
      • Highmark Blue Shield Medicare Advantage - Medicare Advantage Plan Type
      • Highmark Vision - For Penn State Health and Commonwealth of PA employees only (Davis Vision) - Vision Insurance Plan Type
        • Contracted Entities: Hershey Medical Center
    • Humana
      • ChoiceCare - Commercial Plan Type
        • Contracted Entities: Hershey Medical Center and St. Joseph Medical Center
      • Humana Medicare Advantage - Medicare Advantage Plan Type
    • Independence Blue Cross
      • Independence Administrators (Independence Blue Cross) - Commercial Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • Independence Blue Cross Keystone Health Plan East - Commercial Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • Independence Blue Cross Medicare Advantage - Medicare Advantage Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • Independence Blue Cross Personal Choice - Commercial Plan Type
    • InterGroup - Commercial Plan Type
      • Contracted Entities: Holy Spirit and St. Joseph Medical Center
    • Keystone Autism Services - Special Program Plan Type
    • Magellan - Behavioral Health Plan Type
    • Medical Assistance of Pennsylvania - Medicaid Plan Type
    • Medicare
    • National Vision Administrators - (For employees of HERCO and Milton Hershey School only) - Vision Insurance Plan Type
      • Contracted Entities: Hershey Medical Center
    • Preferred Health Care - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center and Penn State Health Community Medical Group locations
    • Preferred Healthcare System, Inc. - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center
    • Prime Health Services - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center
    • Private Health Care Systems (Multiplan) - Commercial Plan Type
    • Quest Behavioral Health - Behavioral Health Plan Type
      • Contracted Entities: Hershey Medical Center
    • Today’s Options PPO & PFFS - Medicare Advantage Plan Type
      • Contracted Entities: St. Joseph Medical Center
    • Tower Health - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
    • TriCare 
      • TriCare - Government Program Plan Type
      • TriCare for Life - Government Program Plan Type
    • Trustmark - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center
    • United Healthcare
      • United Behavioral Health (United Healthcare) - Behavioral Health Plan Type
      • United Healthcare - Commercial Plan Type
      • United Healthcare Community Plan for Families - Medicaid MCO Plan Type
      • United Healthcare Community Plan for Kids - CHIP Plan Type
      • United Healthcare Medicare Advantage - Medicare Advantage Plan Type
      • United Healthcare Student Resources (PSU Student Health Plan) - Commercial Plan Type
    • UPMC
      • UPMC Community Care Behavioral Health Organization - Behavioral Health Plan Type
      • UPMC (via Multiplan) - Commercial Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • UPMC for Kids - CHIP Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • UPMC for You - Medicaid MCO Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
      • UPMC Medicare Advantage - Medicare Advantage Plan Type
        • Contracted Entities: Hershey Medical Center, St. Joseph Medical Center and Penn State Health Community Medical Group locations
    • USA MCO - Medicare Advantage Plan Type
      • Contracted Entities: St. Joseph Medical Center
    • Valley Preferred - Commercial Plan Type
      • Contracted Entities: Hershey Medical Center and St. Joseph Medical Center
    • Wellspan Population Health Services - Commercial Plan Type
      • Contracted Entities: Holy Spirit, Hershey Medical Center and Penn State Health Community Medical Group locations