Coping with medical bills is especially difficult at a time when you or a loved one is dealing with a medical problem or a serious illness. Our customer service team is available to assist you with questions about your insurance coverage or medical bills while you are here or after you have gone home.

As a courtesy to our patients, claims will be submitted to all medical insurance plans. You will be billed for any remaining balances after the insurance company has processed the claim.

Secure Online Bill Payment

Payment process

Penn State Health offers patients the payment option of using either the statement number or encounter number or using the statement account number

PLEASE NOTE: If you received services at a Penn State Health facility prior to June 3, 2018, you may receive a separate patient statement with a different layout than what you are used to seeing. These are not duplicate statements. Patients are responsible for the amount due portion of the statement for patient care services rendered.

If you have any questions, please contact our Patient Financial Services at 717-531-5069 or 800-254-2619. Office hours are Monday through Friday 8 a.m. to 5 p.m.

Payment methods accepted

  • We accept VISA, Mastercard and Discover for payment.
  • E-checks are also accepted.

Patient billing statement with statement number or encounter number

Patient's name, date of birth and statement number or encounter number are required to login and process payments. See the image below to find your statement number and encounter number on your statement. 

Pay online now

Patient billing statement with account number

Patient's name, date of birth and account number are required to login and process payments. See the image below to find your account number on your statement. 

Pay online now

Other ways to pay

Phone

Call 800-254-2619 or 717-531-5069 to pay your bill over the phone with a credit card.

Mail

Send the statement back to us with your credit card information or with a check, payable to Penn State Health Milton S. Hershey Medical Center, for the remaining balance.

Send your statement to:

Penn State Health Milton S. Hershey Medical Center
Patient Financial Services
P.O. Box 854, Mail Code A410
Hershey, PA 17033-0854

In person

Visit our Financial Services office to pay your bill in person. 

Penn State Health Milton S. Hershey Medical Center
Academic Support Building
90 Hope Drive
Suite 2106, 2nd floor
Hershey, Pennsylvania 17033

Understand your insurance coverage

Before your visit, it is best to call your insurance company to ensure you understand your coverage benefits.

View accepted insurances

Apply for financial assistance

We provide financial assistance for medically necessary services based on income, family size, and assets.

Learn about financial assistance