Specialties at this Location
- Emergency Medicine
- Cardiovascular Diseases
- Critical Care Medicine
- Behavioral Psychology
- Infectious Disease
- Palliative Care Medicine
- Trauma Surgery
- Cardiothoracic Surgery
- Neurological Surgery
- Physical Medicine & Rehabilitation
- Orthopaedic Surgery
- Hospice & Palliative Care Medicine
Important Phone Numbers
Main hospital: 717-763-2100
Admissions/Patient Registration: 717-763-2757
Behavioral Health: 717-763-2228
Care Management: 717-972-4936
Emergency Department: 717-972-4301
Gift Shop: 717-763-2188
Medical Records: 717-763-2660
Pastoral Care: 717-763-2100
Patient Experience Team: 717-763-3082
Patient Information: 717-763-2190
COVID-19 Patient Visitation Policy
General Visitation Guidelines
These visitation guidelines apply to all Penn State Health care settings with the exception of COVID-19 units. Contact your patient’s care team before visiting if you have questions about how the policy applies to you.
Penn State Health staff will continue to monitor COVID-19 and adjust its visitation policy appropriately.
- With some exceptions, the health system will permit all visitors for all adult and pediatric inpatient and outpatient patients from 8 a.m. to 8 p.m. Units may restrict the number of people at the patient’s bedside to ensure safety and privacy.
- No more than two people at a time may visit critical care patients. The hospital unit will coordinate visits for people under age 18.
- Only two family or support persons over age 18 are permitted to visit Labor and Delivery patients. The restriction doesn’t apply to postpartum patients.
- No more than two visitors are permitted in adult and pediatric outpatient surgery and procedure departments, emergency departments and outpatient clinics at any given time.
The health system will no longer screen visitors for COVID-19 at entrances. Units with high-risk or immunocompromised patients may screen visitors if they determine it to be in the patients’ best interest. All visitors must continue to wear level 1 (surgical grade) masks. They may wear cloth masks, but only if they cover them with a level 1 mask.
Plan Your Visit
- Directions to Penn State Health Holy Spirit Medical Center (Google Maps)
- Campus map (PDF): Our detailed map will help you navigate your way around the Holy Spirit Medical Center main campus.
- Free parking is provided at Holy Spirit Medical Center. We offer a courtesy van to transport you to the main entrance Monday through Friday. You can also pull up to the front entrance and enjoy free valet parking from 6 a.m. to 6 p.m.
- For cardiac services and MRI services, please park outside the Ortenzio Heart Center on the lower level.
- Parking at other Holy Spirit locations: All of our outpatient locations, including our physician offices and imaging centers, provide convenient parking.
Capital Area Transit (CAT) operates two routes that stop at Holy Spirit on weekdays and Saturdays.
- For complete bus schedule information, call 717-238-8304 or visit cattransit.com
Cumberland County Transportation (provided via RabbitTransit)
Perry County Transportation Authority
- To schedule a ride, call 877-800-RIDE (7433)
CAT’s Paratransit/Share-A-Ride-Dauphin County
- To schedule a ride, call 717-232-6100
If you're having an emergency, please dial 911.
The emergency department (ED) at Penn State Health Holy Spirit Medical Center serves the community as a Level 2 trauma center. We specialize in the assessment and treatment of patients with trauma, stroke, heart and vascular, and neurosurgery issues. We also have specially trained forensic registered nurses, called Sexual Assault Nurse Examiners, who provide victims of sexual assault with comprehensive, compassionate care.
The ED works with a network of physicians and advanced practice providers (physician assistants and nurse practitioners) to ensure access to high-quality care in your community.
No matter what time of day or night, our emergency department is here when you need us.
Important things to know
What happens when I arrive?
You will be greeted by our registration staff and asked to provide basic information about your injury or illness. A registered nurse will evaluate your symptoms and check your vital signs, medical history and current medications. You may be seen by a provider in an area called triage. This will aid in beginning your workup as quickly as possible.
The triage process allows for identification of the more seriously ill or injured patients. These patients may be seen first, even if they arrive after other patients. We know that waiting can be frustrating, especially when you’re in pain or not feeling well, but we will care for you as soon as we can. If you or your loved one gets worse at any time while you are waiting, please immediately notify someone at the front desk.
You will either be taken to a patient care area or asked to be seated in the waiting area. Our ED staff may begin tests, including labs and imaging studies, if needed. It is our goal to reevaluate your condition every two hours, but if you feel your condition has changed, let one of our staff members know immediately. Please do not eat or drink anything until first checking with one of our registered nurses.
What happens in the patient care area?
You will be examined by a physician and/or provider who specializes in emergency medicine. Based on your condition, you will receive additional tests and treatments. It may take two hours or more to get your test results. A registered nurse will keep you informed about what is happening with your treatment.
You may be asked the same questions by multiple members of our care team, so we have the most accurate information. This is done to verify your identity and provide you with safe, high-quality care.
How long does it take for specialist consultations, lab and imaging results?
If a specialty consultation with a physician who specializes in your illness or injury is required, it may take up to several hours. During this waiting period you will remain under the care of the ED physician and staff. The timing for your lab and imaging results may vary depending on the amount and complexity of the studies, as well as the hospital’s patient volume.
Can I have visitors?
To get the latest information on visitation, please go to Penn State Health is managing COVID-19.
What happens after I am treated?
If your illness or injury requires admission to Holy Spirit Medical Center, the ED staff will make these arrangements, and a staff member will transport you to an available bed. If your condition requires treatment that is not available at Holy Spirit Medical Center, the ED staff will facilitate a transfer to an appropriate health care facility.
What happens when I am discharged?
Patients who are discharged will be given complete after-care instructions and prescriptions, as needed.
MyChart is a secure website where you can schedule appointments, email your health care provider, check test results, refill prescriptions and pay your bill. To log in or sign up for an account, go to MyChart patient portal.
For questions about your copay or the billing process, our registration team can assist you.
We value your feedback
Our goal is to provide each patient with the highest-quality emergency medical care. If you have any questions or concerns about the care you received in the ED, please contact the Patient Experience team at 717-763-2298, weekdays from 7:30 a.m. to 4:30 p.m.