COVID-19 Patient Visitation Policy

General Visitation Guidelines

These visitation guidelines apply to all Penn State Health care settings with the exception of COVID-19 units. Contact your patient’s care team before visiting if you have questions about how the policy applies to you.  

Penn State Health staff will continue to monitor COVID-19 and adjust its visitation policy appropriately.
Changes include:

  • With some exceptions, the health system will permit all visitors for all adult and pediatric inpatient and outpatient patients from 8 a.m. to 8 p.m. Units may restrict the number of people at the patient’s bedside to ensure safety and privacy.
  • No more than two people at a time may visit critical care patients. The hospital unit will coordinate visits for people under age 18.
  • Only two family or support persons over age 18 are permitted to visit Labor and Delivery patients. The restriction doesn’t apply to postpartum patients.
  • No more than two visitors are permitted in adult and pediatric outpatient surgery and procedure departments, emergency departments and outpatient clinics at any given time. 

The health system will no longer screen visitors for COVID-19 at entrances. Units with high-risk or immunocompromised patients may screen visitors if they determine it to be in the patients’ best interest. All visitors must continue to wear level 1 (surgical grade) masks. They may wear cloth masks, but only if they cover them with a level 1 mask.

Just ask

If you have any questions about your healthcare, your room, the hospital, or our services, just ask your nurse or a guest relations representative.

We know it can be hard to be away from home — and in a hospital — for any reason. We make sure that we listen to every request or question and then get answers. Talk to us. The goal of every Penn State Health Holy Spirit Medical Center employee is to make your experience as pleasant as possible.

View directions and parking information

Admission: Registration hours

General admissions and outpatient services
Location: Main hospital, first floor
Hours: 6 a.m.-9 p.m., Monday-Friday
Phone: 717-763-2757

Enter the hospital through the main entrance Monday through Friday, 7 a.m. to 7 p.m. and Saturday and Sunday, 10:30 a.m. to 7 p.m. At all other times, enter through the Emergency Department.

John R. Dietz Emergency Center at Penn State Health Holy Spirit Medical Center

Location: Main hospital, first floor
Hours: 24 hours
Phone: 717-972-4300

Enter through the Emergency Department doors

Ortenzio Heart Center at Penn State Health Holy Spirit Medical Center

Location: Ortenzio Heart Center, ground floor
Hours: 6 a.m.-9 p.m.
Phone: 717-763-2100

Enter at the lower level on the left side of the heart center. Parking is available close to this entrance.

Outpatient surgery

Location: Main hospital, second floor
Hours: 5 a.m.-1:30 p.m. (after hours report to general admissions)
Phone: 717-972-6970 until 1:30 p.m.; 717-763-2757 from 1:30-9 p.m.

Enter the hospital through the main entrance Monday through Friday, 7 a.m. to 7 p.m. and Saturday and Sunday, 10:30 a.m. to 7 p.m. At all other times, enter through the Emergency Department.

Visitors

Visitors are often good medicine for patients. Family and friends are encouraged to visit patients during their hospital stay. There may be some restrictions, based on the patient’s safety, well-being or medical condition. (See our visitation policy.)

For the welfare of patients, the nursing staff may request that visitors leave a patient room at any time. Patients may also request the restriction of visitors simply by notifying the nursing staff.

Visitation guidelines

  • Do not visit the hospital if you have any signs of illness, such as a cough, runny nose or fever. If you are not sure whether it is safe to visit, please ask your doctor or one of the nurses caring for the patient you wish to visit.
  • Ask the patient's nurse if it is okay to bring plants or flowers to the patient’s room. In some cases, they can increase the risk for infection for patients.
  • Visitors may be asked to leave the hospital if they become disruptive or interfere with the comfort or care of patients, other visitors or staff.
  • Alcohol is not allowed on the Penn State Health Holy Spirit Medical Center campus. 

Tobacco use

Penn State Health cares about your health and the health of our employees. All Penn State Health locations are tobacco-free environments.

Weapons policy

For the safety of patients, visitors and employees, Penn State Health prohibits the possession or carrying of weapons, firearms/handguns within all Penn State Health owned or leased facilities and parking lots, as well as in the performance of all employment duties, including off site patient visits. This prohibition includes private citizens and staff members with carry permits. Lethal weapons are defined as any weapon, firearm, handgun or other device calculated to inflict serious bodily injury or death. Knives with a blade length greater than three inches are considered weapons under this policy.