COVID-19 Patient Visitation Policy

Penn State Health is committed to the safety of patients, staff, visitors and the general public. Due to the continued presence of COVID-19 in the region, Penn State Health is not allowing visitors who are not family/support persons in any of its facilities. Additional changes have been made to the guidelines for family/support persons. Adult inpatients and adult outpatient surgery patients may have two designated family/support persons per day. The family/support persons are not permitted to stay the night. Labor and Delivery and postpartum patients are permitted two family/support persons for the entire duration of the stay.

Adult patients accessing emergency departments or clinics are permitted one family/support person to accompany them. 

Pediatric inpatients, outpatient surgery and outpatient clinic patients may have two family/support persons per day. Both may spend the night if space allows.

Per the visitation restriction policy, no visitors, aside from patient-designated and exception approved family/support persons, are allowed at this time.

View the visitation restriction policy for detailed information.

Just ask

If you have any questions about your healthcare, your room, the hospital, or our services, just ask your nurse or a guest relations representative.

We know it can be hard to be away from home — and in a hospital — for any reason. We make sure that we listen to every request or question and then get answers. Talk to us. The goal of every Penn State Health Holy Spirit Medical Center employee is to make your experience as pleasant as possible.

Admission: Registration hours

General admissions and outpatient services
Location: Main hospital, first floor
Hours: 6 a.m. – 9 p.m. Monday – Friday
Phone: 717-763-2757

John R. Dietz Emergency Center at Penn State Health Holy Spirit Medical Center

Location: Main hospital, first floor
Hours: 24 hours
Phone: 717-972-4300

Ortenzio Heart Center at Penn State Health Holy Spirit Medical Center

Location: Main hospital, ground floor
Hours: 6 a.m. – 9 p.m.
Phone: 717-763-2100

Outpatient surgery

Location: Main hospital, second floor
Hours: 5 a.m. – 1:30 p.m. (after hours report to general admissions)
Phone: 717-972-6970 until 1:30 p.m.; 717-763-2757 from 1:30 – 9 p.m.


Visitors are often good medicine for patients. Family and friends are encouraged to visit patients during their hospital stay. There may be some restrictions, based on the patient’s safety, well-being or medical condition. (See our visitation policy.)

For the welfare of patients, the nursing staff may request that visitors leave a patient room at any time. Patients may also request the restriction of visitors simply by notifying the nursing staff.

Visitation guidelines

  • Do not visit the hospital if you have any signs of illness, such as a cough, runny nose or fever. If you are not sure whether it is safe to visit, please ask your doctor or one of the nurses caring for the patient you wish to visit.
  • Ask the patient's nurse if it is okay to bring plants or flowers to the patient’s room. In some cases, they can increase the risk for infection for patients.
  • Visitors may be asked to leave the hospital if they become disruptive or interfere with the comfort or care of patients, other visitors or staff.
  • Alcohol is not allowed on the Penn State Health Holy Spirit Medical Center campus. 

Tobacco use

Penn State Health cares about your health and the health of our employees. All Penn State Health locations are tobacco-free environments.

Weapons policy

For the safety of patients, visitors and employees, Penn State Health prohibits the possession or carrying of weapons, firearms/handguns within all Penn State Health owned or leased facilities and parking lots, as well as in the performance of all employment duties, including off site patient visits. This prohibition includes private citizens and staff members with carry permits. Lethal weapons are defined as any weapon, firearm, handgun or other device calculated to inflict serious bodily injury or death. Knives with a blade length greater than three inches are considered weapons under this policy.