COVID-19 Patient Visitation Policy
Penn State Health is committed to the safety of patients, staff, visitors and the general public. Due to the continued presence of COVID-19 in the region, Penn State Health is not allowing visitors in any of its facilities. Additional changes have been made to the guidelines for family/support persons. Adult inpatients, outpatient surgery patients and patients receiving outpatient procedures may have one designated family/support person per stay. The family/support person is not permitted to stay the night. Adult patients accessing emergency departments or clinics are also permitted one family/support person to accompany them.
Pediatric inpatients, outpatient surgery and outpatient clinic patients may have two family/support persons per stay. Per the visitation restriction policy, no visitors, aside from patient-designated and exception approved family/support persons, are allowed at this time.
View the visitation restriction policy for detailed information.
Plan Your Visit
Important Phone Numbers
Referral Specialist: 610-378-2001
Patient Advocate: 610-378-2675
Central Scheduling: 610-378-2100
Spiritual Care: 610-378-2297
Financial Assistance: 610-378-2277
Image Library: 610-378-2247
Holidays & Special Hours
Penn State Health is committed to the safety of patients, staff, visitors and the general public. We are currently only permitting family/support persons to accompany patients within our facilities. One family/support person is permitted per adult inpatient visit per day. Two parents/guardians are permitted per pediatric inpatient visit per day. Per the visitation restriction policy, no visitors, aside from patient-designated family/support persons, are allowed at this time. View additional visitation information.
Free, convenient parking is available on the Bern Campus in our spacious surface lots, located just off the main entrance. Visitors at the Downtown Reading Campus should park on the surface lot at the corner of 6th and Walnut Streets or in the Walnut Medical Pavilion parking, off of Walnut Street, and enter through the main entrance located on 6th Street.
We're pleased to offer free, no-contact valet service at the main entrance of the medical center campus from 5:30 a.m. to 4:30 p.m. Monday through Friday. Simply follow the directional signage to the valet area at the main entrance.
The valet will ask:
- Your name
- Cell phone number
- They will send you a “Welcome” text message.
When you are ready to leave, you reply to the “Welcome” text and wait for the valet to respond that your car is ready.
Dining, Waiting Rooms, Mail and Gifts
Meals and Snacks for Visitors
Main campus visitors are welcome to dine in our cafeteria which is located on the garden level, adjacent to the chapel. It is open seven days a week from 6:30 a.m. to 7:00 p.m. We also offer guest trays to our patients’ friends and family. Guests may order meals using the same At Your Request – Room Service Dining menu located in the patient’s room by calling extension 2700. The guest tray will be delivered with the patient’s meal if requested and if it’s possible. There is a $8.00 charge per guest tray. Cash payment is payable to the room service staff when the guest tray is delivered. Our room service delivery staff cannot accept checks or credit cards.
Mail, Flowers and Gifts
All mail, flowers and gifts addressed to you will be delivered directly to your room. The address is: St. Joseph Medical Center, 2500 Bernville Road, Reading, PA 19605. Flowers are not permitted in the Critical Care or the Neonatal Intensive Care Units and may not be permitted for patients with certain conditions. If you have questions, check with your caregiver. If you wish to send mail to someone outside the hospital, please affix the appropriate amount of postage and give it to your caregiver. Many people, including staff, have life-threatening allergies to latex, so please order mylar as opposed to latex balloons.
Hospitality Lounge Waiting Rooms
We welcome visitors to wait in the 2nd floor Hospitality Lounge. Complimentary coffee and tea, and vending machines, are available. Please notify the nursing staff of your plans to wait in this area. Also, if you wish to visit a patient following a procedure, please make this request to the staff. The hospital cafeteria, located on the garden level, is also available to all visitors. The Critical Care waiting room is located on the 2nd floor and also is used for visitors and families waiting for patients undergoing cardiac and other outpatient procedures.
While waiting for family or perhaps during your visit, there is a lot to see and do in Berks County. Also, there is plenty of shopping within several miles of St. Joseph. For information, visit the Greater Reading Convention and Visitor’s Bureau at www.gogreaterreading.com
We accept a variety of health insurance plans and will submit claims on your behalf. Certain coverage restrictions may apply based on your individual benefit package.