COVID-19 Patient Visitation Policy

Penn State Health is committed to the safety of patients, staff, visitors and the general public. Under the recently revised policy, adult inpatients may have one family/support person with them during their entire stay, and pediatric patients may have two. The designated family/support person(s) will be the only one(s) allowed into Penn State Health facilities throughout a patient’s stay. Adult patients accessing emergency departments and outpatient clinics will not be permitted any family/support persons. Per the visitation restriction policy, no visitors, aside from patient-designated family/support persons, are allowed at this time.

Just ask

If you have any questions about your healthcare, your room, the hospital, or our services, just ask your nurse or a guest relations representative.

We know it can be hard to be away from home — and in a hospital — for any reason. We make sure that we listen to every request or question and then get answers. Talk to us. The goal of every Penn State Health Holy Spirit Medical Center employee is to make your experience as pleasant as possible.

New Patient Packet/Paquete Para Pacientes Nuevos

If you are a new patient at one of our primary care practices, print and complete the New Patient Packet/Paquete Para Pacientes Nuevos and bring it, along with all bottles of your medications, to your first appointment so our providers have the most accurate information for your medical record.

Admission: Registration hours

General admissions and outpatient services
Location: Main hospital, first floor
Hours: 6 a.m. – 9 p.m. Monday – Friday
Phone: 717-763-2757

Direct Admission: Patient information

If you and your doctor have agreed that improving your health will require advanced specialty care at Holy Spirit Medical Center, please arrive at the main lobby of Holy Spirit Medical Center, 503 N. 21st St., Camp Hill, on Monday through Friday from 7 a.m. to 7 p.m. Click here to learn more.

John R. Dietz Emergency Center at Penn State Health Holy Spirit Medical Center

Location: Main hospital, first floor
Hours: 24 hours
Phone: 717-972-4300


Ortenzio Heart Center at Penn State Health Holy Spirit Medical Center

Location: Main hospital, ground floor
Hours: 6 a.m. – 9 p.m.
Phone: 717-763-2100

Outpatient surgery

Location: Main hospital, second floor
Hours: 5 a.m. – 1:30 p.m. (after hours report to general admissions)
Phone: 717-972-6970 until 1:30 p.m.; 717-763-2757 from 1:30 – 9 p.m.

Visitors

Visitors are often good medicine for patients. Family and friends are encouraged to visit patients during their hospital stay. There may be some restrictions, based on the patient’s safety, well-being or medical condition. (See our visitation policy.)

For the welfare of patients, the nursing staff may request that visitors leave a patient room at any time. Patients may also request the restriction of visitors simply by notifying the nursing staff.

Visitation guidelines

  • Do not visit the hospital if you have any signs of illness, such as a cough, runny nose or fever. If you are not sure whether it is safe to visit, please ask your doctor or one of the nurses caring for the patient you wish to visit.
  • Ask the patient's nurse if it is okay to bring plants or flowers to the patient’s room. In some cases, they can increase the risk for infection for patients.
  • Visitors may be asked to leave the hospital if they become disruptive or interfere with the comfort or care of patients, other visitors or staff.
  • Alcohol is not allowed on the Penn State Health Holy Spirit Medical Center campus. 

Children's Miracle Network

At Penn State Health Holy Spirit Medical Center, miracles happen every day. The Children's Miracle Network helps to provide the innovative and compassionate care we are known for, and raises funds to provide equipment, programs and services for children at Penn State Children's Hospital, as well as pediatric services throughout Penn State Health.

Tobacco use

Penn State Health cares about your health and the health of our employees. All Penn State Health locations are tobacco-free environments.

Weapons policy

For the safety of patients, visitors and employees, Penn State Health prohibits the possession or carrying of weapons, firearms/handguns within all Penn State Health owned or leased facilities and parking lots, as well as in the performance of all employment duties, including off site patient visits. This prohibition includes private citizens and staff members with carry permits. Lethal weapons are defined as any weapon, firearm, handgun or other device calculated to inflict serious bodily injury or death. Knives with a blade length greater than three inches are considered weapons under this policy.