COVID-19 Patient Visitation Policy
Penn State Health is committed to the safety of patients, staff, visitors and the general public. Due to the continued presence of COVID-19 in the region, Penn State Health is not allowing visitors who are not family/support persons in any of its facilities. Additional changes have been made to the guidelines for family/support persons. Adult inpatients, outpatient surgery patients and patients receiving outpatient procedures may have one designated family/support person per day. The family/support person is not permitted to stay the night. Adult patients accessing emergency departments or clinics are also permitted one family/support person to accompany them.
Pediatric inpatients, outpatient surgery and outpatient clinic patients may have two family/support persons per day.
Per the visitation restriction policy, no visitors, aside from patient-designated and exception approved family/support persons, are allowed at this time.
View the visitation restriction policy for detailed information.
If you have any questions about your healthcare, your room, the hospital, or our services, just ask your nurse or a guest relations representative.
We know it can be hard to be away from home — and in a hospital — for any reason. We make sure that we listen to every request or question and then get answers. Talk to us. The goal of every Penn State Health Holy Spirit Medical Center employee is to make your experience as pleasant as possible.
New Patient Packet/Paquete Para Pacientes Nuevos
If you are a new patient at one of our primary care practices, print and complete the New Patient Packet/Paquete Para Pacientes Nuevos and bring it, along with all bottles of your medications, to your first appointment so our providers have the most accurate information for your medical record.
Admission: Registration hours
General admissions and outpatient services
Location: Main hospital, first floor
Hours: 6 a.m. – 9 p.m. Monday – Friday
Direct Admission: Patient information
If you and your doctor have agreed that improving your health will require advanced specialty care at Holy Spirit Medical Center, please arrive at the main lobby of Holy Spirit Medical Center, 503 N. 21st St., Camp Hill, on Monday through Friday from 7 a.m. to 7 p.m. Click here to learn more.
John R. Dietz Emergency Center at Penn State Health Holy Spirit Medical Center
Location: Main hospital, first floor
Hours: 24 hours
Ortenzio Heart Center at Penn State Health Holy Spirit Medical Center
Location: Main hospital, ground floor
Hours: 6 a.m. – 9 p.m.
Location: Main hospital, second floor
Hours: 5 a.m. – 1:30 p.m. (after hours report to general admissions)
Phone: 717-972-6970 until 1:30 p.m.; 717-763-2757 from 1:30 – 9 p.m.
Visitors are often good medicine for patients. Family and friends are encouraged to visit patients during their hospital stay. There may be some restrictions, based on the patient’s safety, well-being or medical condition. (See our visitation policy.)
For the welfare of patients, the nursing staff may request that visitors leave a patient room at any time. Patients may also request the restriction of visitors simply by notifying the nursing staff.
- Do not visit the hospital if you have any signs of illness, such as a cough, runny nose or fever. If you are not sure whether it is safe to visit, please ask your doctor or one of the nurses caring for the patient you wish to visit.
- Ask the patient's nurse if it is okay to bring plants or flowers to the patient’s room. In some cases, they can increase the risk for infection for patients.
- Visitors may be asked to leave the hospital if they become disruptive or interfere with the comfort or care of patients, other visitors or staff.
- Alcohol is not allowed on the Penn State Health Holy Spirit Medical Center campus.
Penn State Health cares about your health and the health of our employees. All Penn State Health locations are tobacco-free environments.
For the safety of patients, visitors and employees, Penn State Health prohibits the possession or carrying of weapons, firearms/handguns within all Penn State Health owned or leased facilities and parking lots, as well as in the performance of all employment duties, including off site patient visits. This prohibition includes private citizens and staff members with carry permits. Lethal weapons are defined as any weapon, firearm, handgun or other device calculated to inflict serious bodily injury or death. Knives with a blade length greater than three inches are considered weapons under this policy.