COVID-19 Patient Visitation Policy

General Visitation Guidelines

These visitation guidelines apply to all Penn State Health care settings with the exception of COVID-19 units. Contact your patient’s care team before visiting if you have questions about how the policy applies to you.  

Penn State Health staff will continue to monitor COVID-19 and adjust its visitation policy appropriately.
Changes include:

  • With some exceptions, the health system will permit all visitors for all adult and pediatric inpatient and outpatient patients from 8 a.m. to 8 p.m. Units may restrict the number of people at the patient’s bedside to ensure safety and privacy.
  • No more than two people at a time may visit critical care patients. The hospital unit will coordinate visits for people under age 18.
  • Only two family or support persons over age 18 are permitted to visit Labor and Delivery patients. The restriction doesn’t apply to postpartum patients.
  • No more than two visitors are permitted in adult and pediatric outpatient surgery and procedure departments, emergency departments and outpatient clinics at any given time. 

The health system will no longer screen visitors for COVID-19 at entrances. Units with high-risk or immunocompromised patients may screen visitors if they determine it to be in the patients’ best interest. All visitors must continue to wear level 1 (surgical grade) masks. They may wear cloth masks, but only if they cover them with a level 1 mask.

Safe Haven

If you're not ready to take care of a newborn and don't have anyone to ask for help, there's a place where you can take your baby to ensure his or her safety and health. Under the Safe Haven law, you may bring your newborn (up to 28 days old) to any Pennsylvania hospital, including Lancaster Medical Center, to a police officer at a police station, or an emergency services provider at an EMS station.

As long as the baby is unharmed and not a victim of any crime, you will not be in trouble. The baby will be examined by a doctor and provided any medical care needed. The local county children and youth agency will take custody of the baby and find him or her a loving family.

For additional information, call the Safe Haven Helpline at 1-866-921-SAFE (7233).

Relationship-Based Care

Lancaster Medical Center will follow a relationship-based approach for providing inclusive, individualized and collaborative care to our patients. Penn State Health physicians, advanced practice providers and independent community physicians will be supported by a dedicated leadership team to deliver exceptional inpatient, outpatient and emergency services using the most advanced technology available.

Visit a Patient

Visiting hours, policies and information

Before you visit, learn where to go and see our policies that help ensure your health and safety as well as our patients.

Find a patient

Call our hospital operator at 223-287-9000 to get the patient’s room number and direct phone number.

Security assistance

Call our security department at 223-287-8711.

Facility Amenities and Services

From free Wi-Fi to a cafe and gift shop, Lancaster Medical Center offers a variety of amenities to make your experience as pleasant and easy as possible.


Our cafeteria is located on the first floor to the left of the main lobby. Food options include oven-fired pizza, grab-and-go items, daily specials and more. Visitor trays can also be ordered from the patient’s


In-room phones

No fees are charged for calls made from your phone. Dial 9, the area code and the phone number.

Cell phones

Cell phones may interfere with clinical equipment used to monitor patients. For that reason, some patient rooms and other care areas may restrict the use of cell phones. Signs will indicate if they are not allowed.

Phone charging stations

Cell phone charging stations are located at all entrance lobbies (Main entrance, Emergency Department entrance and Outpatient Services building entrance) as well as the waiting rooms on each floor of the hospital.

Internet access

All patient and visitor areas throughout the Medical Center have free wireless internet access. No sign-in is required. We encourage you to be cautious when disclosing personally identifiable or sensitive information while on any shared, public network, including ours. If you have questions, ask one of our hospital staff for instructions on using our network to connect to the internet.

Waiting areas

Our waiting areas are designed to make each stay comfortable for families and visitors. If a greeter is staffing the waiting area, visitors are asked to check in upon arrival.

Notary Public

The hospital offers notary public services. Please let your nurse or other hospital staff know of your needs.

Pastoral Care

The Pastoral Care Services department at Lancaster Medical Center provides spiritual and emotional support to patients and their families upon request. Patients may also invite their own spiritual leaders to provide for their spiritual and emotional needs. To contact the chaplain on call, dial 223-287-8206 to be connected directly or 0 for the switchboard operator. Chaplains are available Monday through Friday.

Special Communication Needs

Free interpretation services in more than 150 languages and dialects, as well as in American Sign Language, are always available for patients and their families. Interpretation options include video chat and telephone service. On-site language interpreters can be arranged in advance. Notify any staff member if you would like an interpreter. Children under the age of 18 shall never be used as interpreters.

Directions and Parking

Lancaster Medical Center is located at 2160 State Road in East Hempfield Township, just off state Route 283 at the intersection of State Road and Harrisburg Pike. General patient and visitor parking are available 24 hours a day, seven days a week, in the main parking lot of the hospital. Covered parking is available in the parking garage. Specialty parking is available for electric cars, bicycles, and horses and buggies as well.