Overview

The Penn State Health OnDemand app offers patients options for care from wherever they are!

Getting sick is inconvenient, but getting care shouldn't be. In today’s environment, the Penn State Health OnDemand app is the easiest way to see a doctor without ever leaving your home.

OnDemand COVID-19 Services

OnDemand COVID-19 Screening Consultations

Do you think you have COVID-19 symptoms? Use the OnDemand app to connect with a Penn State Health provider at no cost through the app to get screened. If additional medical testing care or testing is warranted, the provider will advise you on the next steps to take. This free service is only for patients currently experiencing COVID-19 symptoms.

Hours: COVID-19 virtual screening consultations are available Monday through Friday, 8 a.m. to 4 p.m.

OnDemand COVID-19 Travel Testing

If you are travelling nationally or internationally, you may need proof of a negative COVID-19 test. Our OnDemand app can help. Just choose the travel testing service, answer a few questions and then you’ll be connected through a virtual visit to a Penn State Health provider who can refer you to one of our travel testing sites in Dauphin or Berks Counties. You must be asymptomatic and not exposed to a known COVID positive patient to be eligible for travel testing.

Testing is done through a nasopharyngeal swab and is appropriate for adults and children of any age. Results are available within 48 hours or sooner, and will be posted in the Penn State Health patient portal. If you need assistance setting up your patient portal, our OnDemand team can help during your virtual visit.

Either self-pay or insurance may be used for COVID-19 travel testing. The self-pay cost of each travel test is $130 per person and is payable by credit or debit card only. Payment and/or insurance information will be collected when you arrive to the physical testing location. Please note, if you elect to bill through insurance and your insurance provider rejects the charge, you will receive a bill for the $130 fee. It’s recommended to check with your insurance provider prior to testing.

For guidance on travel and when testing is needed, please follow CDC guidance.

Hours: Covid-19 Travel Testing virtual visits are available Monday through Friday, 8 a.m. to 4 p.m.

OnDemand Vaccine Advisor

Get fast, accurate answers to your COVID-19 vaccine questions in real time - from the comfort of your own home - with our free OnDemand Vaccine Advisor.

Our care team can answer your questions about:

  • Vaccine safety and effectiveness
  • What to expect after getting vaccinated 
  • How to sign up for a vaccine appointment

Hours: Vaccine Advisor is available Monday through Friday, 11 a.m. to 7 p.m.

OnDemand Urgent Care

From coughs and sore throats to minor skin irritations and joint pain, we have you covered. You can get help for urgent clinical care needs and common concerns - on your schedule and in about 10 to 15 minutes!

Benefits

  • Video visits with board-certified doctors from anywhere
  • High-quality care any time, 24/7
  • Diagnosis, prescriptions, referrals and more 
  • Standard copays apply based on your medical insurance plan. $59 standard charge for those without insurance
  • Free app download and enrollment

Virtual Visits with Penn State Health Providers

Penn State Health now offers virtual visits with many members of our care teams, thanks to the Penn State Health OnDemand app.

In addition to providing urgent care options from anywhere, anytime, Penn State Health OnDemand now offers scheduled virtual visits with your own provider for your health care needs.

Please call your Penn State Health Medical Group directly to schedule a visit with your own Penn State Health provider “virtually” from the safety and convenience of your own home.

Learn more about Penn State Health OnDemand and get the free app.

Sign-up is free and easy

  1. Download our iOS or Android mobile app or visit PennStateHealthOnDemand.com. Be sure to use Google Chrome as your browser for the best experience.
  2. Complete your registration.
  3. Set up your username and password, and you’re ready to get started.

For all health care issues using the OnDemand app, select insurance plans are accepted. Typical costs are comparable to standard copays.

OnDemand Specialties

Need to see a specialist? With the Penn State Health OnDemand service, you can get expert care without leaving home.