With the Penn State Health Neurology OnDemand service, you can get expert care without leaving home.
We Bring Expertise to You
We understand it's not always convenient to see a neurologist when you need to. With OnDemand, we bring a neurologist to you.
You can see a neurology team member by video on your smartphone, tablet or computer. It's secure and easy to use. And, you can even have a family member join your virtual visit to help take part in managing your health — no matter where they are.
It’s free to sign up. You can use your mobile phone or computer:
- To download the mobile app, search for Penn State Health OnDemand at the Apple Store for iPhone or the Google Play Store for Android.
- On your computer, visit PennStateHealthOnDemand.com.
How to Enroll
Fill in all the fields on the next three screens — it’s quick and easy:
- On the sign-up screen, type in your information, and press Sign Up.
- Fill in all the fields on the next screen, and press Continue.
- Answer the health insurance question, and click Finish.
The next screen will confirm you've completed registration. Now that you're enrolled, you can see a specialist right away.
Schedule a Virtual Visit
To schedule your virtual appointment, you now have two options:
- On pennstatehealthondemand.com, click on the Penn State Health OnDemand Neurology page.
- Schedule your appointment by date or provider. Click the drop down arrow on the right side of the bar of your preference.
- If you prefer to schedule by date, click on the date you would like that is highlighted green. Select the time and/or provider and follow the instructions and click on the Schedule Your Appointment bar.
Schedule by phone:
- Call 717-531-3828.
- Choose option 1, and then choose option 2.
- Provide your email address to complete the scheduling process.
You must be enrolled in Penn State Health OnDemand before you can schedule your visit. If you have technical difficulties during the enrollment process, our schedulers (at the number above) can help you enroll and schedule your appointment.
Sign Up for the Patient Portal
Please sign up for the patient portal to get additional information on the telehealth setup process before your telehealth visit. Once you’re signed up you can easily share additional patient-related information (outside records, labs, blood pressure results, etc.) once you log in.
Before Your Visit
After you make your first appointment, you will receive an email that includes the date and time, to help you prepare.
Mobile Phone or Tablet Setup
When you open the OnDemand app, the first screen will ask to access your location, which allows us to find nearby pharmacies if you need a prescription. You will be prompted to enable push notifications for appointments and access to the microphone and camera — this is necessary to see and talk to neurology providers and to complete the mobile tech check.
- Click Allow While Using App.
- Click Allow to get appointment notifications, including text reminders.
- Click OK to allow the app to access your microphone for the visit.
- Click OK to enable the app to access your camera for the visit.
Desktop or Laptop Setup
These instructions may vary depending on the web browser you use. Google Chrome is the preferred browser, allowing fewer clicks.
First, log in to your account with your email and password. You can either go to pennstatehealthondemand.com and log in, or use the appointment link from the email. If you use the link, click Get Started, and then click Continue in the browser window. This will take you to the login page.
Once you're logged in, you will go through a step-by-step virtual intake process by completing the following screens:
- Get Started. Fill in your phone number, in case the neurologist needs to call you to follow up. You also have the option to invite someone, such as a family member, to join your visit. Click Continue when you're finished.
- Your Visit. This screen lets you enter what you want to discuss during your visit. At the bottom of the screen, you need to acknowledge receipt of the Notice of Privacy Practices (click the link to read them). Click Continue.
Follow the instructions to test your device’s video and microphone. If you can’t establish a connection, your provider will call the phone number you provided.
After Your Visit
Payment for your telehealth visit is not required prior to or during your visit. A staff member will call you within 48 hours of your virtual telehealth visit to discuss your appropriate payment, based on your insurance plan.