At Penn State Health, we know safety. Long before the pandemic hit, the safety of our patients, visitors and staff has been foremost in everything we do. We’ve been nationally recognized for our exemplary efforts, with each of our medical centers receiving top grades for safety during the pandemic. We understand that now more than ever, you need to know that you will be safe when you come to our hospitals and practices.
How Penn State Health will keep you safe
Every step of the way, from initial scheduling to your on-site appointments and post-procedure follow-up, we’re taking additional precautions to keep you safe.
When you call to schedule an appointment, we’ll ask you questions about your health and any symptoms you may be experiencing. We’ll collect additional information over the phone to reduce the amount of paperwork when you come in for your visit. And we’ll remind you to wear a face covering or mask to your appointment. If you don’t have a face covering, we will supply one before you enter the building, but you are strongly encouraged to bring your own to help us conserve our supply. All patients, family/support persons and staff are required to wear a face covering in all of our locations.
At Penn State Health, we understand the critical role family/support persons within the patient care team. We continue to reevaluate our procedures to make sure that we are providing the safest care possible while also supporting the needs of our patients. Given the significant surge in COVID-19 cases in the state and region, per the updated visitation policy, Penn State Health is not allowing visitors in any facilities. Additional changes have been made to the guidelines for family/support persons:
- Adult inpatients and outpatients may not have a designated family/support person with them unless approved through the exceptions process.
- Pediatric inpatient, outpatient surgery and emergency department patients may have two family/support persons per stay.
- Pediatric outpatient procedure/outpatient clinic patients may have one family/support person per stay.
For details, please see our Visitation Restriction Policy.
Safe Check-in and Check-out
For your safety, we have implemented contactless check-in and check-out procedures to receive your insurance and payment information. Ink pens, clipboards and other materials are thoroughly disinfected after each individual use. We have also designated physical distancing zones at our check-in and check-out windows and throughout our facilities to allow for adequate space between patients.
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Our lobbies and common areas, including high-touch areas such as door handles, elevator buttons, tables and chairs, are cleaned and disinfected frequently throughout the day for your safety. All reading material and brochures have been removed from our lobbies and seating capacity has been limited to align with physical distancing guidelines.
Good hand hygiene is essential for all team members, patients and visitors. You will be provided hand sanitizer at the door as you enter any of our facilities as well as upon entering and when leaving an exam or procedure area.
Safe Exam and Procedure Rooms
We follow stringent cleaning protocols. For added safety, we have further enhanced those protocols for our patients’ safety and peace of mind. Our exam rooms and procedure areas are thoroughly cleaned and disinfected between each patient visit. In addition, we’re scheduling patient visits at reduced capacity at all of our care locations to allow extra time for enhanced cleaning between each patient encounter.
Your exam or procedure room will be thoroughly cleaned and disinfected before you enter. However, we understand you may prefer added protection for your clothes and other belongings. A single-use bag will be available by request to hold your belongings during your visit if you’d like.
Safe Virtual Appointments
While we are safely offering in-person patient care services, we are continuing to use telehealth when it makes sense for our patients.