Penn State Health Shared Services
Work Type: Full Time
Responsible for serving as the teleobservation program expert. Assess, plan, implement, and evaluate the expansion of the teleobservation program. Process daily, weekly, monthly, and/or quarterly metric reports from the vendor software. Serve as a member of the virtual care leadership team.
Bachelor's degree required.
8 years of healthcare/clinical experience required.
KNOWLEDGE, SKILLS, & ABILITIES:
Customer service skills, ability to handle compliants, and ability to de-escalate a situation.
Education ability to train others.
Data review and ability to analyze key metrics.
Ability to be a change agent.
Master's degree preferred.
Clinical experience preferred.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
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