Systems Analyst - Lead (Salesforce) - Penn State Health IT Enterprise Info Management

Penn State Health Shared Services


Location:  US:PA:Hershey

Work Type:  Full Time

FTE:  1.0

Shift:  Days
Hours:  8






Lead as the top technical and/or software application expert in one or more critical areas within Information Resources and Technology (IRT). Provide technical support (e.g., planning, education, problem resolution) to other IRT areas and any other departments that require this expertise. Work with vendors and external experts to ensure that this technology and/or software application is deployed effectively within the institution. Serve as the overall project leader for enterprise-wide IT projects and as a mentor for less experienced IRT employees.




Ability to train users on Salesforce, both directly and through written materials,

Perform User Record Management

Add/Modify Fields, Page Layouts & Objects

Create Reports, Report Types and Dashboards

Manage Workflow, Assignment & Validation Rules

Use Process Builder / Visual Flow


Manage Email & Mail Merge Templates


These Salesforce Certifications would help validate your expertise:.




Advanced Admin


Platform App Buil





Either: Bachelor's degree plus six additional years of related experience or ten years total of related experience.

Adheres to and exhibits our organizational core values as outlined by Penn State Health.




This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.