Support Specialist - Intermediate - Penn State Health Information Services End User Svcs

Penn State Health Shared Services

 

Location:  US:PA:Hershey

Work Type:  Full Time

FTE:  1.0

Shift:  Days
Hours:  8:00a - 5:00p

 

JOB SUMMARY:


Responsible for performing moderately complex tasks remotely and in the field relating to network operations, telecom operations, electronic device operations (personal computers, printers, card readers, mobile devices, workstations on wheels), installations, and/or maintenance. Assist in identifying system/network problems at remote site and throughout the enterprise. Test, adjust, and troubleshoot equipment. Provide problem resolution. Enhance customer service by reviewing/assessing customer needs. Perform feasibility studies for small to medium-sized projects. Assist in the development of procedures and computer systems for technical service delivery support and network/device security. Create and maintain user documentation and technical documentation. Use diagramming tools and databases. Coordinate with vendors to identify and purchase hardware, software, and cabling. Mentor and assist less experienced Support Specialists.

 

MINIMUM QUALIFICATIONS:

 

Either: (a) Associate's degree plus three additional years of related experience or (b) Five years total of related experience.

Adheres to and exhibits our organizational core values as outlined by Penn State Health.

 

 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

 

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.