Senior Director Hospital - Revenue Cycle Operations

Penn State Health Corporation

Location: US:PA:Hershey
Work Type: Full Time
FTE: 1.0
Shift: Day
Hours: 8.0


Responsible for all Penn State Health Hospital Revenue Cycle activities, including billing and collections, receivables optimization, edit resolution, contract management and customer service. Develops strategies to ensure best in class revenue cycle key performance results are achieved. Interacts with clinical and business leaders across the organization to ensure optional financial and patient experience results. Serves as a revenue cycle project leader for applicable financial system transitions and merger and acquisition activity. Works with other Revenue Cycle leaders to ensure optimal patient access and revenue integrity workflow results and world class hospital revenue cycle results.  Reports to the Vice President, Revenue Cycle.



Bachelor’s Degree required

10 years of experience which must include 7 years of progressive responsibility in a leadership role focused on healthcare revenue cycle, preferably over a large group practice, with proven key performance results required.

Leadership experience of a revenue cycle redesign or business process optimization, including implementation or adoption of technology solutions that enhance operational effectiveness required.



Strong written and interpersonal communication skills required

Strong leadership skills required

Keen attention to detail required

Ability to effectively manage projects required

Advanced computer skills such as Microsoft PowerPoint and Visio required



Certification in Revenue Cycle Management preferred. (i.e. CHFP, CPAM, FHFMA)

Basic lean management skills are a plus.

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

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