RN/Triage Registered Nurse - LSB Call Center

Penn State Health Community Medical Group

Location: US:PA:Lancaster
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 7:00a - 3:30p or 8:00a - 4:30p
Minimum Hourly Rate:$29.06
Recruiter Contact: Melinda Anderson-Hawes at [email protected]


The RN Triage Nurse will be responsible for handling phone calls from patients who are seeking medical information and/or medical attention. The RN Triage Nurse will undertake an assessment of their health needs, with the aid of decision support software, and give advice as appropriate in compliance with appropriate protocols. The RN Triage Nurse will schedule appointments, answer questions, and provide health education as required.


Associate’s Degree in Nursing required. 

Currently licensed to practice as a registered nurse by the Pennsylvania Board of Nurse Examiners required. 

Three (3) years of experience as a registered nurse in the inpatient or ambulatory care setting required. 

AHA BLS prior to end of orientation period.


Phone triage experience preferred.


Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population and the ability to provide individualized, innovative, and specialized care to patients in the community. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.