RN/Registered Nurse Patient Flow Lead - Patient Logistics

Penn State Health - Milton S. Hershey Medical Center

Location: US:PA: Hershey
Work Type: Full Time
FTE: 0.90
Shift: Varied
Hours: scheduled 7:00a - 7:30p
Recruiter Contact: Ashlee Galloway at [email protected]


Responsible for supporting the Penn State Health Patient Logistics department in the day-to-day operations of the health system hospital transfer center and Hershey Medical Center patient placement functions, ensuring exceptional customer service and quality care. Also responsible for supporting the Transfer Center Liaison and Patient Placement Coordinator roles to ensure adequate staffing and call acceptance at all times. Real-time coordination of health system capacity management and referral acceptance to the most appropriate PSH entity. Manages real-time quality assurance reviews, holds staff accountable to high customer service standards as primary contact for all PSH transfer referrals, and escalates critical clinical issues related to hospital transfers and patient placement in real time. Responsible for real-time communication of current capacity status and Health System bed availability to Patient Logistics leadership for dissemination to all PSH operational leaders and senior leadership. Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network. 


Bachelor’s degree in Nursing required. 

5 years of Critical Care Nursing experience required. 

Currently licensed to practice as a Registered Nurse by the Pennsylvania Board of Nurse Examiners required. 


Strong critical thinking, accurate assessment, and problem-solving skills required. 

Excellent verbal and written communication skills required. 

Attentiveness to detail is required. 

High-level analytical ability required in order to resolve complex patient flow issues. 

Interpersonal skills required. 

Knowledge in nursing concepts, practices, and procedures required. 

Exceptional customer service skills. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non-Bargained