Penn State Health Shared Services
Work Type: Full Time
Penn State Health Hampden Medical Center will bring acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility, set to open in the Fall of 2021, will feature 108 private inpatient beds and an attached outpatient medical office building. This is a unique opportunity to be part of opening a new hospital with a highly collaborative and team-oriented culture.
The Patient and Family Representative serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies.
Bachelors Degree or equivalent experience
5 years of experience in medical field, social or customer service required
De-escalation skills, customer service via phone, problem solving and public speaking skills preferred.
Penn State Health Offers an exceptional benefit package including but not limited to:
· Generous Paid Time Off and Personal Time
· Medical Benefits (No waiting period)
· Dental and Vision Benefits
· Matching 401K retirement plan
· Tuition assistance
ABOUT CENTRAL PENNSYLVANIA:
We are proud to possess a vibrant urban area surrounded by small town rural communities which affords exceptional cultural opportunities including the Harrisburg Symphony, Allenberry Resort & Playhouse and The Chambersburg Community Theater, museums, Jubilee Day (oldest 1 day street fair on the east coast), farmer’s markets and some of the finest dining in the region. For the outdoors enthusiast, we have ample opportunities for hiking, biking, rowing, skiing, and hunting. For sports lovers, we are home to the American Hockey League’s Hershey Bears, the Washington Nationals AA Baseball’s Harrisburg Senators, and the Williams Grove Speedway. South Central Pennsylvania is an exceptional combination of rural, suburban, and city living is within a 2-hour drive to weekend destinations such as the Poconos’s, Philadelphia, Washington DC, Annapolis, and Baltimore, and only a 3-hour drive from New York City, Pittsburgh, and the eastern shore.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.