Patient Experience Concierge - Patient Relations

Penn State Health Milton S. Hershey Medical Center


Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Varied

Hours: 1 pm - 9:30 pm



The Patient Experience Concierge is an individual with strong customer service background who provides support to patients and families as well as care team members ensuring patients and families are informed, involved, and positively impacts the overall patient experience. This individual must discern between a complaint and a grievance per organizational policy and regulatory requirements, and will facilitate communication among team members as appropriate to prevent and resolve patient and family concerns, documenting cases and escalating to Patient Relations when necessary.



  • Highschool Diploma or equivalent required. 
  • Minimum of three (3) years related customer service experience.


If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.


Union: Non Bargained