Patient Access Coordinator - Penn State Health Population Care Management

Penn State Health Shared Services


Location:  US:PA:Hershey

Work Type:  Full Time

FTE:  1.0

Shift:  Days
Hours: Days



An opportunity exists for a Patient Access Coordinator in Population Care Management at Penn State Health - Milton S. Hershey Medical Center in Hershey, Pennsylvania.  As a member of a Care Management team, the Coordinator will be responsible for the daily operations and routing communications between a designated patient population to assure appropriate and timely coordination of medical service, access, physician and service referral, and direction of services offered at the organization and community.  They will provide high quality scheduling experience for the designated patient population. The Coordinator will also maintain data matrix of patient interventions with to analyze patient outcomes.  This is a full-time, day-shift position.     






Answers inbound calls from patients and internal stakeholders, redirecting patients as needed and performing all elements of scheduling accurately and politely at point of patient contact. 

Places outbound calls to support scheduling

Demonstrates sound knowledge and judgment involving appropriate clinician when presented with a clinical concern from a patient

Acts as a liaison to Hershey Medical Center/ Penn State University staff and customers and responds to identified needs that support the goals and objectives of the institution relative to service excellence

Collaborates with Medical Group Practice Sites and Department leadership in the resolution of operational problems and provides assistance for health promotion activities

Adheres to all organizational policies and procedures





High school diploma or equivalent

Graduate of an accredited Medical Assisting (MA) Program or Licensed Practical Nurse (LPN) program required

Three years’ of experience as a MA or LPN in an outpatient practice or clinical specialty area

Active PA license status as a Certified MA, Registered MA or LPN

Excellent oral communication skills and computer skills   






Associates degree in Healthcare Administration or a related field

Prior Call Center, Healthcare IT, or Healthcare operational experience

Strong customer service background



As part of one of the country’s pre-eminent universities, our 548-bed tertiary medical center is the central Pennsylvania’s region’s only level I adult and pediatric trauma center and academic medical center.  Also home to Penn State Children’s Hospital and Penn State Cancer Institute, we are considered a resource for the most complex adult and pediatric cases.  A superb benefits package includes medical, dental, and vision coverage, paid-time-off, and a 401(k) retirement plan.  Learn more by visiting us at


To apply for this position, please visit the following website link and requisition #18616:



This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.