Operations Center Coordinator - Facilities Building & Ground

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey
Work Type: Full Time
FTE: 1.0
Shift: Varied
Hours: 3:00p - 11:00p

Responsible for monitoring, reporting and managing the adjustment of and change to functions and controls for the building automation systems; Report, monitor, respond, document, notify, alert and directly dispatch appropriate repair, service, and supervisory parties for all system alarms to include, but not limited to: fire alarm and protection systems, emergency line, utility, medical gas, water detection, and building systems; respond to all other emergencies and make proper notifications as per policies and procedures; document issues in BOC logbook and reports, create work orders as necessary, distribute information as required; serve as Facilities Department customer service representative.


Associates degree or equivalent knowledge with 2-3 years effective maintenance/operations (i.e. electrical, mechanical or technical experience required. 

Familiarity with building systems, building trades, HVAC systems, mechanical, electrical and plumbing (MEP) systems, repairs and maintenance required. 


Excellent customer service skills required. 

Must have excellent written and oral communication skills. 


Experience with building automation systems is highly desirable. 

Computer and systems application software experience along with basic word processing skills are preferred. 

Experience in a customer service capacity is highly desirable. 


Able to stand occasionally; walk occasionally; sit occasionally. 

Able to lift/carry 0-35 lbs occasionally. 

Able to climb occasionally; reach constantly. 

Able to use hands for simple/firm grasping constantly. 

*Appended to this job description is the Work Task Analysis that further describes the physical requirements appropriate for this role.

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained