Medical Office Supervisor - Pulmonary Medicine Lemoyne

Penn State Health Community Medical Group

Location: US:PA:Lemoyne
Work Type: Full Time
FTE: 1.0
Shift: Day
Hours: Monday - Friday 8:00a - 4:30p

SUMMARY OF POSITION

The Medical Office Supervisor is responsible for overseeing the daily work of the receptionists, file clerks and transcriptionists to ensure the smooth efficient operation of the office. Ensures that patient appointments, concerns and questions are dealt with in a timely, courteous manner. Maintains clear communication between the front desk and the providers regarding changes to the appointment schedule, and see that patient bills and insurance claims are mailed in a timely manner.

The Medical Office Supervisor is also responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement.. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service. 

JOB DUTIES

Orient, train and supervise all front office staff 

Prepare front office staff work schedule and job assignments 

In conjunction with the Site Manager, conduct performance appraisals for front office staff as required 

Assist the Site manager in the hiring of front desk personnel, file clerks, and transcriptionist 

Assist with the writing and revising of procedure relevant to the front office 

Ensure that all practice policies and procedures are followed Answer patient questions regarding their bills 

Assist patients in establishing a payment schedule. 

Assist patients with questions or concern regarding their accounts 

MINIMUM QUALIFICATIONS

High school diploma or equivalent and working knowledge of team function within the organization. 

KNOWLEDGE, SKILLS, & ABILITIES

Proficient with Microsoft Office products, hospital systems 

Ability to communicate with diverse population 

Detail-oriented 

Ability to work without direct supervision and prioritize all duties 

Excellent communication skills 

A passion for service excellence 

Preferred supervision experience in the ambulatory setting 

Demonstration of clerical team supervision skills 

Problem solving skills 

Personal Flexibility 

Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork

PREFERRED QUALIFICATIONS

Prior supervisory experience (2 years) in a medical office preferred

In addition to a rewarding career, we also offer great benefits including but not limited to

Paid Time Off and Personal Time Medical Benefits (No waiting period) 

Dental and Vision Benefits 

Elder Care/Child Care Resources 

Life Insurance Company 

Sponsored 401K 


If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.