Medical Office Associate I - Contingency Pool

Penn State Health - Milton S. Hershey Medical Center

Location: US:PA:Hershey
Work Type: Full Time
FTE: 0.90
Shift: Varied
Hours: 8hr shifts

Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations.

Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth.

To learn more, visit https://www.pennstatehealth.org/careers/

JOB SUMMARY:

The Penn State Health Medical Group – Contingency Pool is seeking a customer service-focused Medical Office Associate (MOA) to join the travel pool team! Spanning over a variety of counties in the South-Central PA area including Dauphin, Cumberland, Lancaster, York, and Berks counties; the MOA will be expected to float to different Academic Practice Division (APD) Medical Group offices for daily/weekly work assignments. The APD-based offices do range from General Primary Care to single or multi-specialty offices, so no two-day are alike! This schedule will consist of 8-hour shifts, primarily Monday through Friday, between the hours of 7:30a to 5:30p.

The Medical Office Associate of the Contingency Pool will be expected to perform the following duties throughout their designated assignments: check patients in and out of appointments, schedule follow-up appointments, verify insurance, complete referrals, collect co-pay, and complete end-of-day reconciliation while acting on behalf of the core staff. The MOA should anticipate completing administrative duties as assigned by the host office.

The ideal MOA for this position will be able to work within a team environment and independently. With each assignment, it will be expected that the Medical Office Associate will meet not only the Contingency’s Pool expectations but also those of the assigned office. It is important to be punctual and the 8-week introductory training course must be completed in full, absence during initial training is discouraged. Did we mention there will be one day off in each bi-weekly period? Apply today!

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent required

KNOWLEDGE, SKILLS, & ABILITIES:

Basic computer skills

Excellent interpersonal skills

Ability to effectively interact with a variety of staff and patients

Ability to operate a personal computer and general office equipment

Ability to maintain effective working relationship with other employees

Ability to solve problems, or seek assistance from supervisor when necessary

PREFERRED QUALIFICATIONS:

6 months of customer service experience preferred

Medical Office experience preferred

In addition to a rewarding career, we also offer great benefits including but not limited to:

Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Penn State University Tuition Assistance (Full-Time Employees)

Elder Care/Child Care Resources

Life Insurance

Company Sponsored 401K

ABOUT PENN STATE HEALTH:

Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph’s Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained

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