Medical Assistant - Penn State Health Virtual Health

Penn State Health Shared Services


Location:  US:PA:Derry. Location will vary between Hershey, Nyes Rd. and Camp Hill

Work Type:  Full Time

FTE:  1.0

Shift:  Days
8:00a - 4:30p, varied. 1 Saturday per month, 8:00a - 12:00p




MA will be required to work onsite, this is not a remote position


The purpose of the Medical Assistant / MA position is to champion the TeleRetinal Screening Program with onsite clinic support, direct patient contact and proficient operation/troubleshooting of the DRS+ imaging system. The Medical Assistant / MA will perform any additional clinic/patient duties identified and assigned by Quality, to meet their various initiatives.  The skill sets and attributes of the Medical Assistant /  MA may also be utilized to support future expansion within our Client Support Services Group. 




Successful completion of Retinal Competency Training for proper Patient positioning and alignment to secure the best quality images, required for evaluation.  Knowledge base and ability to troubleshoot minor technical issues.    


Direct patient interaction, within the Clinic setting, to abide by designated Workflow procedures and policies for efficient completion of Retinal Screening Process.


Communicate to Provider/Care Team regarding outreach and imaging.


Propose orders for signature.


Schedule Patients into Appointment Template through Cerner.


Patient outreach regarding gap in-care (Retinal Screening).


Proactively pull Patient lists for follow-up contact and scheduling.


Follow-up on Patient ‘no show’ appointments for rescheduling.


Partner with Quality Team to address other gaps in Patient care by providing proactive outreach (Pediatric & Senior Well Visit); ensure DM Patients have completed Lab work per protocol; address preventive screening gaps in care.


Assist Client Support Services with various Patient-focused endeavors. 




High School diploma or equivalent required.


Graduate of an accredited Medical Assistant Program. Medical Assistants must become certified within 90 days of hire OR a Credentialed MA (Certified/Registered).


Basic Life Support (BLS) certification required or must obtain within 6 months of employment date.




Excellent oral communication skills required.


Computer skills required.




Associates Degree preferred.


Prior outpatient experience preferred.


In addition to a rewarding career, we also offer great BENEFITS including but not limited to:


Paid Time Off and Personal Time


Medical Benefits (No waiting period)


Dental and Vision Benefits


Tuition Reimbursement


Life Insurance


401K and more!




Penn State Health is one of the leading teaching and research hospitals in the country.  It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania.  The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA.  It also includes Penn State Health Saint Joseph’s Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA.  Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.




The Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population and the ability to provide individualized, innovative, and specialized care to patients in the community.)




We are proud to possess a vibrant downtown area which affords exceptional cultural opportunities including the Hershey and Harrisburg Orchestras, museums, a highly rated amusement park, the Hershey Theater, farmer’s markets and some of the finest dining in the region.  We are an easy distance from the Fulton Theater, York Little Theater, Lancaster’s Amish country, and walkable towns like Hummelstown and Lititz.  For the outdoors enthusiast, we have ample opportunities for hiking, biking, rowing, and hunting.  For sports lovers, we are home to the American Hockey League’s Hershey Bears, the Minor League Baseball’s Harrisburg Senators, and the United Soccer League’s Penn FC.   Central Pennsylvania is an exceptional combination of rural, suburban, and city living and is also within a day trip distance of some of the country’s most famous cities - New York, Washington DC, and Philadelphia.



This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.