Liaison Patient Account - Penn State Health Patient Financial Services

Penn State Health Shared Services


Location:  US:PA:Hershey

Work Type:  Full Time

FTE: 1.0

Shift: Days
Hours: Monday - Friday, 8:00am - 5:00pm

Minimum Hourly Rate:  $17.16





Under the direction of the Team Leader, the Patient Account Liaison interacts with customers relative to all patient account issues while maintaining excellent public relation skills. This requires an adherence to strict confidentiality guidelines and proficient usage of all billing systems. Performs all patient accounting functions including billing, follow up, adjustments, and refunds.





High school diploma or GED plus 3 years job related experience required





Excellent verbal and written communication skills. Advanced use of CRT, typing and PC skills required


Ability to maintain patient confidentiality required


Organization, analytical and decision-making skills are necessary


Must be detail and result oriented and be able to handle stressful situations





Previous experience in customer service or medical office billing is highly preferred





This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.