IS Change Process Manager - Penn State Health - IS Administration

Penn State Health Shared Services


Location:  US:PA:Hershey

Work Type:  Full Time

FTE:  1.0

Shift:  Days
Hours:  Days




Under general direction from the IS Customer Experience Leader, the IS Change Process Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications, and infrastructure. This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes, tracking, reporting, closure, and documentation. Works closely with IS incident manager and IS problem manager to coordinate resolution of issues and planning.




Bachelors Degree or equivalent experience required

3 years of experience in IT change management

ITIL certification

Demonstrated work experience in the following areas: Use of change management tools, knowledge of deployment and implementation methodologies (Agile, EDM, Infrastructure etc.) of related technical change management experience, experience in project management and knowledge of approaches, tools, and phases of project lifecycle, solid understanding of the software development lifecycle, understanding of configuration management principles, and familiar with controls and audit compliance/SOX.




Able to exercise independent judgement and take action on it.

Excellent analytical and creative problem-solving skills.

Excellent listening, written, and oral communication skills.

Strong relationship, interpersonal, and team skills.

Highly self-motivated and directed.

Experience working in a team-oriented, collaborative environment.




v3 experience/ practitioner certification in Change Management preferable.

Experience in healthcare IT



This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.