Business Analyst - Penn State Health Revenue Cycle Support Services

Penn State Health Shared Services


Location:  US:PA:Hershey

Work Type:  Full Time

FTE:  1.0

Shift:  Days
Hours:  8:00a - 5:00p



Under direction from the Team Manager Revenue Support, this role is responsible for assisting with the daily activities and technical leadership within the Revenue Cycle Support team. Will work closely with the operations team to intake, evaluate, and execute support requests from the action request system. Will assist with monitoring the RC systems and alert appropriate personnel if they are not functioning and available within the agreed upon service level agreements.




Bachelor's Degree in Business, Accounting, Finance, Information Technology or a related field.

2 years of related experience or an equivalent combination of education and experience required.


Written & oral communication skills required.

Intermediate knowledge of complex database systems, revenue cycle reporting tools and best practice knowledge & skills required.


Familiarity with project management techniques required.

Operational support skills and knowledge of running & maintaining a complex database systems required.

Strong relationship management skills required.

Ability to understand business strategies and how to work with supporting technologies to enable the achievement of those strategies required.


Working knowledge with one or more Revenue Cycle software suites required.



This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.  All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.


Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.